Support

Real answers from a real person — usually within one business day.

Ask the assistant

It answers from a fixed reference sheet and nothing else — it has no access to orders, messages, or recordings, and it will hand you to a person rather than guess.

Report a bug, request a feature, or complain

This goes straight to a person. Leaving an email is optional — without one we can act on it but not reply.

Common questions

My message wasn't delivered — do I get a refund?
Yes. If we can't reach the recipient after our retry attempts, your payment is refunded automatically — you don't have to ask. If you believe a message failed and you weren't refunded, email us with the approximate time you sent it.

I paid but nothing happened.
Delivery happens a few moments after payment (voice calls include a short, deliberate delay for privacy reasons). If nothing arrives within 15 minutes, email us — we can confirm and refund.

Can you tell me who sent me a message?
No. We genuinely can't. Sender identity is never stored, so there is no record for us to look up, hand over, or reveal — even if we wanted to.

I want to report an abusive message.
Please email [email protected] with the message you received and the approximate time. Every message is screened before delivery, but if something got through, we investigate and can block the sending path.

I don't want to receive messages from NotOnRecord.
Reply STOP to any text, or opt out here. We'll block your number or address from receiving anything through the service.

My credits disappeared.
Credits are stored in your browser (that's what keeps them unlinkable to you). Clearing your browser data or switching devices loses them. Email us with your purchase details and we'll reissue.

Business & press

Teams/Zoom deployments, API access, or press: [email protected].